Book relaxed: Special cancellation conditions
We want to guarantee you a safe and carefree winter in our house!
Our cancellation conditions for direct bookings from December 2020:
- Up to 20 days before arrival, you can cancel your booking free of charge. The deposit will be refunded.
- 19 to 8 days before arrival, the deposit is retained.
- from 8 days before arrival we charge 80% of the stay.
- In the event of cancellation on the day of arrival, late arrival, early departure, no-show or booked and unoccupied beds, we charge 100% of the daily rate according to the reservation order.
Accordingly, we offer you the opportunity to protect yourself in this case with our travel cancellation insurance. Cancellation insurance
If an arrival is not possible due to the - rather unlikely - travel warning, we will grant a rebooking or free cancellation.
Safe & simplified check-in
Thermal cameras are installed at the hotel entrance, which measure the body temperature of all employees and our valued guests at check-in. Our hotel thus becomes a protected and safe zone, in which you can move freely and carefree in accordance with the legally prescribed measures.
Tip: Don’t feel like waiting at check-in? You can now check in comfortably and quickly from home.
Hygiene in the hotel and rooms
Hygiene and cleanliness have always been our quality promises and have always been a top priority. In order to guarantee your health as well as that of our employees, we have intensified the hygiene precautions again:
- We ask our valued guests to bring their own masks and to use them in accordance with the guidelines.
- Our employees are trained in the correct behavior in dealing with the security measures.
- We provide disinfectant dispensers on request at various points in the hotel.
- Our spacious interior areas offer you many private retreats.
¾-Gourmet board
Our summer kitchen is all about regionalism, Ladin and Mediterranean tradition. In this way, we want to support the producers and farmers of the region and make all our guests’ tastes and aromas palatable.
- In the restaurant, the prescribed safety distances between the tables are observed and the rooms are regularly ventilated.
- The buffet area is allowed again, on your request dishes can also be served at the table from our staff.
- According to the current status, you do not have to wear a face mask at the table, but you do have to wear it on the way to the table.
- The extensive breakfastbuffet is allowed again and is open from 7.30 am to 10.30 am.
- In the afternoon our afternoon snack will take place as usual. From 3.30 pm to 5.00 pm there is homemade cake, fresh fruit salad, soup of the day and a selection of teas.
- The 4-course gourmet menu (of your choice) is served at the table from 7.00 pm to 9.00 pm.
Spa & Wellness
We offer a variety of different treatments and massages, whereby we strictly ensure that high safety and hygiene standards are observed.
Swimming pool and saunas remain accessible even in winter, keeping the safety distance.
Children & families
The children’s playroom is cleaned and disinfected regularly. Games are no longer available in the playroom, but must be picked up and returned at the reception. After return, they are thoroughly cleaned and disinfected.
Our children’s playground is also regularly cleaned and disinfected.
In winter, child care takes place in the afternoon from 3 years of age from 4.00 pm to 7.00 pm (except saturday).