Price information, booking conditions & cancellation policy

Price information

Unless otherwise stated, the prices quoted are per person/day including the gourmet 3/4 pension. Not included in the price is the tourist tax of 2.10 € per day/person (from 14 years).

Discounts & surcharges

• Single room surcharge: 15.00 €/day
  For a double room for single use an extra charge of 40% will be made according to the price list.
   
• Overnight stay with breakfast: 10.00 € deduction per person on the pension price
   
• No deductions from the all-inclusive price will be made for unused services during the all-inclusive weeks.
   
• New Year’s Eve/Ferragosto gala menu: 50.00 € per person
  Children from 10 - 18 years: 25.00 € per child
   
• Child discounts: Children’s prices and discounts are only valid for two full-paying adults in the same room and include ¾ Pension:
   
• Pets: We allow dogs on request at a n additional price of 25,00 Euro per day. Please bring the necessary food and a dog basket. Please understand that your dog is not allowed in some suites, the dining rooms or the wellness area.
   
• Laundry service: on request
   
• Garage: 9.00 €/day

Booking conditions

Deposit
A reservation is considered confirmed when a deposit is paid by credit card (VISA or Master Card) online or by bank transfer to:

Hotel Emma
Sparkasse San Vigilio di Marebbe / St. Vigil in Enneberg
IBAN: IT 21 B 06045 58550 000000377300
BIC/SWIFT: CRBZIT2B071
 

Room reservation
For organisational reasons, rooms can only be reserved by type, not by room number.

Cancellation conditions

COVID 19 - Special cancellation conditions

Our cancellation conditions for direct bookings from December 2020:

• Up to 20 days before arrival, you can cancel your booking free of charge. The deposit will be refunded.
   
• 19 to 8 days before arrival, the deposit is retained. 
   
• from 8 days before arrival we charge 80% of the stay.
   
• In the event of cancellation on the day of arrival, late arrival, early departure, no-show or booked and unoccupied beds, we charge 100% of the daily rate according to the reservation order.
   

Accordingly, we offer you the opportunity to protect yourself in this case with travel cancellation insurance. Travel cancellation protection insurance

If an arrival is not possible due to the - rather unlikely - travel warning, we will grant a rebooking or free cancellation.

Subject to changes